Privacy Policy | Roadwell Fleet Services

Last updated: November 2, 2026

Roadwell Fleet Services, LLC ("Roadwell," "we," "us" or "our") respects your privacy. This policy explains what personal information we collect through roadwellfleetservices.com (the "Site"), by email, by phone, by text message and in person, how we use it, and the choices you have.

1. Who we are

Roadwell partners with and acquires independent towing, recovery, roadside and fleet maintenance businesses in the United States and Canada. Our contact details are at the end of this policy.

2. Information we collect

Information you give us. When you fill out a form on the Site, email us, call us or meet with us, you may share:

Your name, title and business name
Your email address, phone number and business address
Information about your business that you choose to share, such as services offered, locations, years in operation and revenue range
The content of your messages to us

Information from other sources. We may obtain business contact information, such as name, title, company, business email, business phone and business address, from publicly available sources (company websites, industry and association directories, public business registries) and from business data providers. We use this information only to contact you about your business.

Information collected automatically. When you visit the Site, our website platform and analytics tools may collect your IP address, browser and device type, pages visited, the site that referred you, and the date and time of your visit, using cookies and similar technologies. When you open or click a link in an email from us, we may record that the email was opened or the link was clicked.

We do not ask for sensitive personal information, such as health information, financial account numbers or government identification numbers. Please do not send it to us through the Site.

3. How we use your information

We use personal information to:

Respond to your questions and requests
Contact business owners about partnership or acquisition opportunities
Evaluate a potential transaction, under a confidentiality agreement where appropriate
Build and maintain relationships with business owners, brokers and advisors
Operate, secure and improve the Site
Comply with legal obligations and protect our rights

4. Email and text messages

Email. Every outreach email we send includes a simple way to opt out. You can also reply to any email or write to privacy@roadwellfleetservices.com. We honor opt-out requests promptly, and in any case within 10 business days.

Text messages. We send text messages only to people who have given us their mobile number and agreed to receive texts from Roadwell, for example by checking the consent box on our contact form. Messages relate to your inquiry or to conversations with us. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. How we share information

We do not sell or rent personal information. We share it only as follows:

Service providers that help us run our business, such as website hosting, email, customer relationship management, analytics and business data providers. They may use the information only to provide services to us.
Professional advisors, financing sources and capital partners, including our affiliates, when needed to evaluate or complete a potential transaction with you, under obligations of confidentiality.
Legal requirements, when required by law, legal process or a government request, or to protect the rights, property or safety of Roadwell or others.
Business transfers, in connection with a merger, financing, acquisition or sale of all or part of our business.

6. Cookies and analytics

The Site uses cookies that are needed for it to work and analytics cookies that help us understand how visitors use it. You can block or delete cookies through your browser settings. Some parts of the Site may not work properly if you do.

7. Confidentiality of your business information

We treat information about your business that you share with us in discussions as confidential. We are happy to sign a confidentiality agreement before you share financial or other sensitive business information.

8. How long we keep information

We keep personal information for as long as we need it for the purposes described in this policy, or as required by law. After that, we delete it or remove details that identify you. If you opt out of our communications, we keep a record of your request so we can honor it.

9. Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

You may ask us to:

Tell you what personal information we hold about you
Correct or update your information
Delete your information
Stop contacting you by email, phone or text

Depending on where you live, including certain US states and Canada, you may have additional rights under applicable law, and we will respond as that law requires. To make a request, email privacy@roadwellfleetservices.com. We may need to confirm your identity before acting on a request.

11. If you are in Canada

We handle personal information of individuals in Canada in line with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we send commercial electronic messages in line with Canada's Anti-Spam Legislation (CASL). Your information may be stored or processed in the United States by us or our service providers, where it may be subject to US law, including access by US authorities. For questions or requests, contact our privacy contact below.

12. Children

The Site is not directed to children under 16, and we do not knowingly collect personal information from them.

13. Links to other websites

The Site may link to websites we do not control. This policy does not apply to those sites, and we encourage you to read their privacy policies.

14. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date above.

15. Contact us

Roadwell Fleet Services, LLC Attn: Privacy (privacy@roadwellfleetservices.com)